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Warranty

Limited Warranty

Harmonic Resolution Systems warrants the product designated herein to be free of manufacturing defects in material and workmanship subject to the conditions herein set forth, for a period of 90 days from the date of purchase by the original purchaser. If the purchaser registers the unit with Harmonic Resolution Systems by mailing in the warranty card, together with a copy of the bill of sale, within 14 days of the date of purchase, said purchaser would be registered for an extended service contract.

The extended service contract extends the 90 days to a period of 5 years from the date of purchase by the original purchaser or no later than 6 years from the date of shipment to the authorized Harmonic Resolution Systems dealer, whichever comes first. This warranty is subject to the following
conditions and limitations.

  1. This warranty is subject to the following conditions and limitations. The warranty is void and inapplicable if the product has been used or handled other
    than in accordance with the instructions in the owner’s manual, abused or misused, damaged by accident or neglect or in being transported, or the defect is due to the product being repaired or tampered with or modified by anyone other than Harmonic Resolution Systems. The product must be packed and returned to Harmonic Resolution Systems by the customer at his or her sole expense. A written description of the defect and a photocopy of the original purchase receipt must accompany a returned product. This receipt must clearly list model and serial number, the date of purchase, the name and address of the purchaser and authorized dealer and the purchase price. Harmonic Resolution Systems reserves the right to modify the design of any product without obligation to purchasers of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.
  2. Warranty does not cover normal recommended care and maintenance.
  3. Harmonic Resolution Systems shall not be responsible in any way for consequential or indirect damages or liabilities resulting from the use of the product covered herein or resulting from any breach of this warranty or any implied warranty relating to said product.
  4. Harmonic Resolution Systems shall not be responsible in any way for damage to finishes resulting from normal use and exposure to sunlight and the environment even within the normal and extended warranty period. During the warranty period, Harmonic Resolution Systems will repair or replace any defective components free of charge. A Return Authorization Number (RA Number) obtained directly from Harmonic Resolution Systems is required before any product is returned to Harmonic Resolution Systems for any reason. This number must be visible on the exterior of the shipping container(s) for Harmonic Resolution Systems to accept the return.

    Units shipped to Harmonic Resolution Systems without a visible RA Number on the exterior of the shipping container(s) are subject to be returned to the sender, freight collect.

    Units to be repaired by Harmonic Resolution Systems must be sent shipping and insurance prepaid by the original purchaser in the original packaging material. A returned product should be accompanied by a written description of the defect. Repaired units will be returned by Harmonic Resolution Systems shipping and insurance prepaid by the customer. All other warranties or conditions either written or implied are void.

Warranty Registration

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